Delivery:
All items in stock will usually be despatched within 24 hours of being accepted, to arrive with UK customers on a Standard UK delivery within 4-6 working days (though it is usually much quicker). In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.
Please note that the delivery times stated are approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you individually if other items are out of stock. In this case, you will only pay a single delivery charge.
If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Please note international shipments may be subject to cross-border inspections by customs authorities.
Carriage Options:
For UK deliveries there are 2 services for you to choose from:
- STANDARD UK DELIVERY - £4.95 First class Royal Mail and delivery within 4 to 6 days. No signature is required. On standard delivery you can ask the postman to leave a package in a 'safe place' - i.e. with a neighbour, in the car port etc. Simply enter this information under delivery instructions.
- SPEEDY UK DELIVERY - £8.95 Guaranteed courier service, but a signature is required on delivery. It will take 1-2 working days from the day we receive your order. (Internet orders need to be placed by 12 noon for us to receive the order the same day). If you have popped out when your delivery arrives the courier will leave a card saying they've called, but no one was at home. There'll be a phone number for you to ring to arrange a more convenient delivery day.
Please note that orders placed on a Friday or Saturday will take slightly longer.
EUROPEAN DELIVERY - £12.95 for orders under 2kg in weight. If an order is over 2kg, we will contact you to advise you of any extra delivery charge. Delivery can take 10-14 days to arrive. A signature is required.
(AD-Andorra, AT-Austria, BE-Belgium, BG-Bulgaria, CH-Switzerland, CY-Cyprus, CZ-Czech Republic, DE-Germany, DK-Denmark, EE-Estonia, ES-Spain, FI-Finland, FO-Faroe, FR-France, GG-Guernsey, GI-Gibralter, GR-Greece, HU-Hungary, IE-Ireland, IM-Isle of Man, IS-Iceland, IT-Italy, JE-Jersey, LI-Lichtenstein, LT-Lithuania, LU-Luxembourg, LV-Latvia, MC-Monaco, MT-Malta, NL-Netherland, NO-Norway, PL-Poland, PT-Portugal, RO-Romania, SE-Sweden, SI-Slovenia, SK-Slovakia, SM-San Marino, TR-Turkey)
REST OF WORLD DELIVERY - £16.95 for orders under 2kg in weight. If an order is over 2kg, we will contact you to advise you of any extra delivery charge. Delivery can take 10-14 days to arrive. A signature is required.
(all countries not listed above)
We also welcome orders from all BFPO addresses.
Returns and Exchanges:
Our ‘no problemo’ guarantee: We pride ourselves on designing products and sourcing fabrics of superb quality and originality. If, however, your order does not fulfil expectations you can return any item within 14 days, no questions asked, for a full refund or exchange. Please return it to us unwashed and with the original packaging within 14 days and we will replace the item or refund you in full.
Please return the goods to us at:
The Buggysnuggle Company Ltd
The Clockhouse
Hatch End Industrial Estate
Middle Aston
OX25 5QL – U.K.
For all returns, except where the item is faulty or not as ordered, you will be required to arrange and pay for the return of the products to us.
If the item is faulty, we will either refund the cost of the return postage or we will call you with a freepost address for the return of the goods.
When returning goods please remember:
i) include your details and the reason for returning the item.
ii) obtain a proof of posting as we cannot accept responsibility for items lost in transit.
Please note - we do not refund postage charges unless the item is faulty.
Customer Service:
We really want you to have a great experience when placing an order with us. If you have any questions or problems please email or call and leave a message – we are a very small company and so it’s not always possible to answer the phone – but as long as you leave a message we will call you back as soon as possible.
Most of the time orders received by 12 noon are despatched the same day (although at particularly busy times this is not always possible) and will be delivered in the time stated depending on the service requested.
Very occasionally we make picking mistakes. We totally understand how annoying this is – trust us, it’s just as annoying for us! On these occasions, we will always try to sort it out at the very minimum inconvenience (and no financial cost) to you.
The same is true with faulty products. We design our products to last and use the best fabrics & trims available. Very occasionally when a genuine fault occurs, we are happy to replace the item. We are pretty lenient when it comes to the definition of ‘genuine’ but obviously it doesn’t include boil washing our fabulous fur or a zip damaged by a stroppy toddler who has tried to kick their way out of the Buggysnuggle!